Terms of Use

1. Personal Use & Responsibility

• Your virtual desktop is for your personal or professional use only.
• You are fully responsible for all activity within your assigned environment.
• You must not share access credentials with others.

2. Acceptable Use

You agree not to use Hanok for:

• Illegal activities (e.g. torrenting, distributing copyrighted or malicious content)
• Hacking, scanning, or exploiting network services
• Cryptocurrency mining
• Overloading or interfering with system performance

Violations may result in immediate suspension or termination without refund.

3. Privacy & Data Protection (GDPR)

• We store only the minimum personal data required to deliver the service (e.g. your email for account management).
• Your desktop data is isolated, and we do not access your session unless strictly required for support or security.
• Data is processed in compliance with the General Data Protection Regulation (GDPR).
• You may request data access or deletion at any time.

4. Billing & Subscription

• Billing is handled via Stripe on a monthly basis.
• Your subscription renews automatically unless cancelled before the next billing cycle.
• Prices are listed in EUR and include applicable taxes unless stated otherwise.

5. Refund Policy

• Due to the digital nature of the service, no refunds are offered after a billing cycle has started.
• If you experience issues, please contact support, we’ll do our best to resolve them promptly.

6. Termination

We reserve the right to suspend or terminate access if:

• You violate these terms
• Your usage poses a security or stability risk
• You fail to maintain a valid payment method

7. Contact

For support, privacy inquiries, or legal matters:
📧 support@hanok.nl